Return and Refund Policy
Introduction: Welcome to Ashuna Shop, your contact lens specialist. We are committed to providing you with superior quality products tailored to your visual needs.
No Return and No Refund Policy : Due to the specific and hygienic nature of our products, we do not offer returns or refunds after purchase. All contact lens sales are final.
1 - Exceptions :
- Defective or damaged products upon delivery: If you receive a defective or damaged product, please contact us within 48 hours of delivery for possible resolution.Order Error: If the error is due to our fault, we will examine each case individually to find a satisfactory solution.
2 - Claims Process :
- For any complaints, please contact our customer service at contact@ashunashop.com or +33 7 69 57 98 91.
- Provide a detailed description of the problem and, if possible, supporting photos.
3 - Additional Information :
- Before ordering, make sure you know your correct contact lens prescription.
- Check out our FAQs or contact our customer service team with any questions before purchasing.
4 - Contact and Assistance : For any questions regarding this policy or for assistance, please do not hesitate to contact our customer service at contact@ashunashop.com or +33 7 69 57 98 91.
We thank you for your understanding and are available for any further assistance.