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Return and Refund Policy

Introduction: Welcome to Ashuna Shop, your contact lens specialist. We are committed to providing you with superior quality products tailored to your visual needs.

No Return and No Refund Policy: Due to the specific and hygienic nature of our products, we do not offer returns or refunds after purchase. All contact lens sales are final.

1 - Exceptions:
  • Defective or damaged products on delivery: If you receive a defective or damaged product, please contact us within 48 hours of delivery for possible resolution.
  • Order error: If the error is due to a fault on our part, we will examine each case individually to find a satisfactory solution.

2 - Claims Process:

3 - Additional Information:
  • Before ordering, make sure you know the correct prescription for your contact lenses.
  • Check our FAQ or contact our customer service with any questions before your purchase.

    4 - Contact and Support: For any questions regarding this policy or for assistance, do not hesitate to contact our customer service at or at +33 6 76 96 53 16 .

    We thank you for your understanding and are at your disposal for any further assistance.