Return and Refund Policy
Introduction: Welcome to Ashuna Shop, your contact lens specialist. We are committed to providing you with superior quality products tailored to your visual needs.
No Return and No Refund Policy: Due to the specific and hygienic nature of our products, we do not offer returns or refunds after purchase. All contact lens sales are final.
1 - Exceptions:- Defective or damaged products on delivery: If you receive a defective or damaged product, please contact us within 48 hours of delivery for possible resolution.
- Order error: If the error is due to a fault on our part, we will examine each case individually to find a satisfactory solution.
2 - Claims Process:
- For any complaints, please contact our customer service at contact@ashunashop.com or +33 6 76 96 53 16 .
- Provide a detailed description of the problem and, if possible, supporting photos.
- Before ordering, make sure you know the correct prescription for your contact lenses.
- Check our FAQ or contact our customer service with any questions before your purchase.
4 - Contact and Support: For any questions regarding this policy or for assistance, do not hesitate to contact our customer service at contact@ashunashop.com or at +33 6 76 96 53 16 .
We thank you for your understanding and are at your disposal for any further assistance.