We sell non-prescription cosmetic contact lenses, designed solely to change the appearance of your eyes. They are available in a variety of colors and patterns.

Yes, our lenses are made with high quality materials and comply with European safety standards. However, it is important to follow the cleaning and maintenance instructions to avoid any infection or irritation.

We recommend choosing a color that complements your natural skin tone and eye color. You can also check out our color guide to help you make your choice.

Our lenses can be worn up to 8 hours a day. They are designed for daily use for one month, after which they should be replaced.

No Return and No Refund Policy:
Due to the specific and hygienic nature of our products, we do not offer returns or refunds after purchase. All contact lens sales are final.

Exceptions:

• Defective or Damaged Products upon Delivery: If you receive a defective or damaged product, please contact us within 48 hours of delivery for possible resolution.
• Order Error: If the error is due to our fault, we will examine each case individually to find a satisfactory solution.
• Exchange: an exchange is possible if you do not like the color (the item must not be used or opened) it is possible to return the package to us at your expense for an exchange or refund. You will need to contact us within 48 hours after receiving the package, otherwise no refund or exchange will be possible.

Claims Process:

• For any complaints, please contact our customer service at contact@ashunashop.com or +33 7 69 57 98 91 .
• Provide a detailed description of the problem and, if possible, supporting photos.

Deliveries:

In case you have not received your order and on the tracking number it is written that it is delivered, a package is returned if you have taken delivery with signature.

No refund possible, only return of the order.

If you took it without a signature, there is no insurance and therefore no compensation.

In case the tracking number shows the package is blocked and it does not say delivered, we will resend you a package at our expense.

See our full returns and refunds policy.

For deliveries in France, we offer the following options:

• Tracked letter - Sent within 2 to 3 days: €2.50
• Tracking (with signature) - 48h to 72h: €5.00
• Mondial Relay (relay point) - 3 to 5 days: €5.00

Yes, we ship internationally. Here are our options:

• Tracked letter (without signature) - 10 to 15 days: €6.50
• Tracked (with signature) - 10 to 15 days: €25.00

For European Union countries, we offer:

• At a relay point: €6.00
• Tracked letter (without signature) - 7 days: €5.20
• Tracking (with signature) - 7 days: €10.00

You can contact us by email at contact@ashunashop.com or by phone at +33 6 76 96 53 16. Our customer service is available Monday to Friday, 9 a.m. to 6 p.m.